Patient Portal FAQs
How do I request a form or blue slip?
- Select the “Message a Doctor” feature to request a form.
- Click the “New Message” link.
- Choose “The Office (General Inquiries)” from the “Message To” dropdown menu.
- Choose “Other” in the Subject dropdown menu.
- In the body of the message, detail the form you wish to have completed, how you would like to receive it (pickup, mail, or fax), and a phone number where you can be reached with questions. Include a mailing address or fax number when applicable. There may be a waiting period for forms. You will receive a response in your portal inbox when the form is complete.
- Click “Send Message” to submit your form request.
How do I request a medication refill?
- Log in to your portal account and click the Rx Refill box.
- Scroll to the medication you wish to refill and select Refill.
- Select your prescribing provider from the dropdown menu.
- Type a message to the provider, if applicable.
- Find and select your preferred pharmacy.
- Click the “Request Refill” button to submit your request.
How do I send a message to my provider’s Medical Assistant?
- Select the “Message a Doctor” feature to begin your message.
- Click the “New Message” link.
- Choose your provider from the “Message To” dropdown menu.
- Choose a subject from the dropdown menu.
- In the body of the message, provide the patient’s name, date of birth, a phone number where you can be reached, and a brief but detailed description of your question or comment.
- Click “Send Message” to submit your message.
- You will receive a response in your portal account inbox.
How do I view my child’s immunizations?
- Log in to your patient portal account.
- Select “Review Medical Record.”
- Choose “Immunizations” from the left side to review your child’s immunization history.
How can I view billing information or pay a bill?
This feature is coming soon. In the meantime, please call the office for billing information or to make a payment.
Why can’t I see my child’s information?
Your child may have reached 14 years of age and may need to consent to your access. Please review our HIPAA information for more details.
If this is not the case and you cannot view your child’s information, please contact our office for troubleshooting.
How do I link my children’s accounts?
Please contact our office for assistance linking proxy accounts.
Why am I not receiving email notifications, or how do I update my email address?
- Log in to your patient portal account.
- Select “Account Settings” in the upper-right corner.
- Update your email address.
- Choose “Save Account Settings.”
How can I get text appointment reminders?
If you are not receiving text appointment reminders, please contact our office so we can confirm reminders are enabled and that we have your current cell phone number.
Can I print my child’s medical records from the portal?
Yes.
- Log in to your patient portal.
- Select “Review Medical Record.”
- From this page, you can print a summary or date range, download specific sections of the record, and request an amendment.
What do I do if I’m locked out of my account?
Please contact our office so we can reset your portal account.
My question isn’t listed. How do I receive assistance?
To request a portal invitation or receive help with an issue not listed above, please contact our office at (256) 997-5900.
No matching patient portal questions were found.
