Question 1

How do I request a form or blue slip?

Accepted Answer

Select the "Message a Doctor" feature to request a form. 
Click the "New Message" link
Choose "The Office (General Inquiries)" from the "Message To" dropdown menu
Choose "Other" in the Subject dropdown menu
In the body of the message, detail the form you wish to be completed, how you would like to receive the form (pick-up, mail, fax), and phone number where you can be reached for any questions. Please provide a mailing address to have the form mailed or a fax number if you would like the form to be faxed. Remember there may be a waiting period for all forms. You will receive a response in your portal account inbox when the form has been completed.
Click "Send Message" to submit your form request

Question 2

How do I request a medication refill?

Accepted Answer

Login to your portal account and click the Rx Refill box. 
Scroll down to the medication you wish to refill, and select Refill.
Select your prescribing provider from the dropdown menu
Type a message to the provider, if applicable.
Find and select your preferred pharmacy.
Click the "Request Refill" button to submit your request.

Question 3

How do I send a message to my provider's Medical Assistant?

Accepted Answer

Select the "Message a Doctor" feature to begin your message
Click the "New Message" link
Choose your provider from the "Message To" dropdown menu
Choose a Subject from the dropdown menu
In the body of the message, please provide the patient's name, date of birth, a phone number where you can be reached for any questions, and a brief, detailed description of your question or comment. 
Click "Send Message" to submit your form request
You will receive a response in your portal account inbox

Question 4

How do I view my child’s immunizations?

Accepted Answer

Login to your patient portal account.
Select "Review Medical Record"
Choose "Immunizatons" from the lefthand side to review your child's immunization history

Question 5

How can I view billing information or pay a bill?

Accepted Answer

This feature is coming soon! In the meantime, please call the office for billing information or to make a payment!

Question 6

Why can't I see my child's information?

Accepted Answer

Your child may have reached 14 years of age and will need to consent to your access of their account. Please view our HIPAA section for more information.
 
If this is not the case, and you cannot view your child's information, please contact our office for troubleshooting.

Question 7

How do I link my children’s accounts?

Accepted Answer

Please contact our office for assistance in linking proxy accounts.

Question 8

Why am I not receiving email notifications about updates to my child’s portal account / How do I update my email address to receive updates?

Accepted Answer

Login to your patient portal account
Select "Account Settings" in the upper righthand corner
Update your email address
Choose "Save Account Settings"

Question 9

How can I get text appointment reminders?

Accepted Answer

If you are not receiving text appointment reminders, please contact our office, so we can ensure appointment reminders are turned on and that we have your current cell phone number.

Question 10

Can I print my child’s medical records from the portal?

Accepted Answer

Yes!
Login to your patient portal
Select "Review Medical Record"
From this page you can print a Summary, a date range, download specific sections of your record, and even request an amendment.

Question 11

What do I do if I'm locked out of my account?

Accepted Answer

Please contact our office, so we can reset your portal account.

Question 12

My question isn’t listed, so how do I receive assistance?"

Accepted Answer

To request a portal invitation or for assistance with an issue not listed above, please contact our office at (256) 997-5900.

We care about the little things!

1359 Old Water Works Rd SW

Fort Payne, AL 35968-3347

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